Troubleshoot FrontPage Problems

The following table presents solutions for some of the most common problems you may encounter when using FrontPage. If you need additional technical assistance using FrontPage, there are a number of books and online resources you can consult, including:

Problem/Solution	Description
Problem	I'm receiving the message "Root Web Busy."
Solution	This most often results when a FrontPage session is interrupted before its completion. To resolve the problem, connect to your Web server and then access your root Web directory. Open the _vti_pvt/ directory and delete the file service.lck.

Problem	I'm receiving the message "Microsoft FrontPage Extensions Not Installed."
Solution	This error can occur if: FrontPage Extensions have not been installed. You must request that we install FrontPage extensions on your account. FrontPage Extensions have become corrupted. You must request the reinstallation of the FrontPage Extensions.

Problem	I published my Web site but it is not appearing on a browser.
Solution	Verify that the home page is named index.html or default.htm. Also, if your domain name has not yet propagated, then be sure to use the Temporary URL on the browser.

Problem	My counter/guest book is not working.
Solution	Try reinstalling FrontPage Extensions.

Problem	The search function isn't returning any results.
Solution	Your root Web directory needs to be world readable and you must recalculate links before publishing (or after editing directly on the server). If this does not resolve the problem, connect to your Web server and open the /www/_vti_txt/default.wti directory. Delete any files that begin with "ALL." Do not, however, delete any of the other files in this directory. Once you have deleted these files, delete the same files on your local computer. Then, recalculate your links, test locally with your browser and then publish the files.

Problem	FrontPage is asking for the host server and directory path.
Solution	This indicates that your FrontPage Extensions have become corrupted and will need to be reinstalled. Request the reinstallation of FrontPage Extensions.

Problem	The server is timing out.
Solution	This occurs when you are attempting to upload a very large Web site with a large number of files. Microsoft recommends breaking the "web" into smaller "webs" on your computer and then uploading each web separately. FrontPage 2000 provides a "Convert to Web" feature that simplifies this task. For detailed instructions, consult the Microsoft FrontPage online help system available via the Help menu.

Problem/Solution

Description

Problem

I'm receiving the message "Root Web Busy."

Solution

This most often results when a FrontPage session is interrupted before its completion. To resolve the problem, connect to your Web server and then access your root Web directory. Open the _vti_pvt/ directory and delete the file service.lck.

Problem

I'm receiving the message "Microsoft FrontPage Extensions Not Installed."

Solution

This error can occur if:

FrontPage Extensions have not been installed. You must request that we install FrontPage extensions on your account.

FrontPage Extensions have become corrupted. You must request the reinstallation of the FrontPage Extensions.

Problem

I published my Web site but it is not appearing on a browser.

Solution

Verify that the home page is named index.html or default.htm.

Also, if your domain name has not yet propagated, then be sure to use the Temporary URL on the browser.

Problem

My counter/guest book is not working.

Solution

Try reinstalling FrontPage Extensions.

Problem

The search function isn't returning any results.

Solution

Your root Web directory needs to be world readable and you must recalculate links before publishing (or after editing directly on the server).

If this does not resolve the problem, connect to your Web server and open the /www/_vti_txt/default.wti directory. Delete any files that begin with "ALL." Do not, however, delete any of the other files in this directory. Once you have deleted these files, delete the same files on your local computer. Then, recalculate your links, test locally with your browser and then publish the files.

Problem

FrontPage is asking for the host server and directory path.

Solution

This indicates that your FrontPage Extensions have become corrupted and will need to be reinstalled.

Request the reinstallation of FrontPage Extensions.

Problem

The server is timing out.

Solution

This occurs when you are attempting to upload a very large Web site with a large number of files. Microsoft recommends breaking the "web" into smaller "webs" on your computer and then uploading each web separately.

FrontPage 2000 provides a "Convert to Web" feature that simplifies this task. For detailed instructions, consult the Microsoft FrontPage online help system available via the Help menu.