POP3 (Post Office Protocol 3) is an Internet protocol used to download e-mail messages from a server to a computer using an e-mail client (such as Outlook).  Its primary advantages are that it is widely available, and e-mail messages are not retained on the server so the maximum number of messages is limited only by the size of your computer hard drive; its primary disadvantage is that it becomes difficult to use when more than one computer or device need to access the same e-mail account.

Unlike POP, the IMAP e-mail protocol automatically retains e-mail messages on the server and instead sends copies of the messages to as many computers and devices as you want and synchronizes all of them.  Its primary advantage is the multiple computers and devices can access the same e-mail account without any conflict; its disadvantage is that space is limited by the server (or your allotment therein).

SiteMail is the name of our E-mail system; you can use either an e-mail client such as Outlook or the web-based application using any browser.

Spam is the term used for mass, unsolicited emails. Usually these are promotions or advertisements sent in “bulk” to the email addresses of people who have not requested this information. We strictly prohibit sending spam from any E-mail address on our mail servers or advertising your Web site in other company's spam mail.

Yes. CleanMail provides spam and virus filtering that helps keep your email spam- and virus-free. All incoming email messages are automatically scanned to detect for viruses and to determine if the message meets specially defined "spam criteria."

Our standard spam filtering system is built around a set of spam rules that have been carefully developed to provide you protection from spam while reducing the number of valid email messages that may be mistakenly categorized as spam.
 

Yes. CleanMail provides spam and virus filtering that helps keep your email spam- and virus-free. All incoming email messages are automatically scanned to detect for viruses and to determine if the message meets specially defined "spam criteria."

As soon as an email reaches our mail servers, our virus filtering system scans the incoming message and any attachments using the latest virus definitions. With standard virus filtering, if an email is found to contain a virus, the email is automatically deleted and a notification is sent to both the sender and the recipient.

Our virus definitions are updated on a daily basis to provide the greatest security.

SMTP (Simple Mail Transfer Protocol) is a protocol for sending email messages across the Internet. It is used in conjunction with both POP3 and IMAP, protocols that enable you to download messages from a mail server to your computer. SMTP is used for outgoing mail while POP3 and IMAP are used for incoming mail. We do not support IMAP.

If you want to use an email client such as Microsoft Outlook or Netscape Communicator to send email messages, you will need to configure the client so that it connects to the correct SMTP mail server each time you send mail.

Email forwarding is a way for you to have email messages that are sent to one address automatically forwarded to a different address. For example, your customers may send all of their requests for information to the email address information@yourdomain.com. You could set up your email so that all of the messages sent to that address are automatically forwarded to your personal email account at yourname@yourisp.com.

We provide unlimited use of email forwarding. You can set up different forwarding addresses in SiteMail.

An email alias is a “virtual” email account. It enables you to use an email address that doesn’t really exist and have all the messages sent to that address routed to a real email account.

For example, you may want to provide a link on your Web site that enables visitors to send email to the Web Master, who is really you. You can use the email alias webmaster@yourdomain.com but have the email routed to your real email account.

We enable you to set up an unlimited number of email aliases.

An E-mail autoresponder sends an automated email response to each incoming message that is sent to a specific address. For example, a potential customer may send an email to sales@yourdomain.com asking for more information about some of your products. You can have the autoresponder send a prewritten message back to the customer thanking them for their interest and letting them know that a sales representative will be contacting them shortly. This feature helps you to improve your company’s image, as your customers will know right away that you have received their email and that you are responsive to their needs.

We enable you to set up an autoresponder for each of your email accounts.

The number of different email accounts you can set up depends upon your hosting plan. You can add additional email accounts to your plan as necessary. Visit our Web site for pricing information.

When you first activate your Web hosting account, one default email account is already set up for you. Usually, this will be in the format domainname@domainname.com. This E-mail account is associated with your Master User account, and you will use your Master User account password to access this account’s mail. You can view the details of this account in SiteControl by selecting the Email link.

If you would like to create additional email accounts, you can do so from within SiteControl.

We offer a tool called MailMan that enables you to create and manage mailing lists. For each mailing list you create, MailMan creates a Web page that your site’s visitors can use to subscribe to and unsubscribe from lists. MailMan provides other features such as archiving, mail-to-news gateways, integrated bounce handling and spam prevention.
 

You can change your email password in SiteControl.

1. Click on the Manage Services tab and go to the E-mail section. In the E-mail section, click Advanced Mail.

2. Click Edit next to the E-mail address whose password you want to change.

3. On the E-mail edit screen, click Edit Password; enter in the new password and clickUpdate Now.

Note: The next time you check your mail, you will use the new password. If you are using E-mail software such as Microsoft Outlook or Netscape Communicator, be sure you make the necessary changes to your connection information.

For more information, see Changing your Password.

You can check your mail using a traditional email client such as Microsoft Outlook or Netscape Navigator or by using our Web-based email application, SiteMail.
 

SiteMail enables you to check your email using your Web browser from any location as long as you have access to the Internet. One of the advantages of SiteMail is that you can use it and traditional email clients such as Outlook to check the same email account. So, when you’re in the office you can use your favorite email application, but when you’re traveling you can just log in to SiteMail.

If you want to use another E-mail client you will have to configure it so that it can connect to the mail server. You will need to know your incoming (POP3) server name, your outgoing (SMTP) server name and your user name and password.

So long as an E-mail account remains below its size quota, there is no limit to the number of messages.

If you would like to increase your E-mail account's quota, then in the Email section of SiteControl click Change Quota next to the appropriate E-mail account.

Using e-mail clients such as Outlook, you can send e-mail attachments up to 15 MB and receive e-mail attachments up to 25 MB, as long as this does not cause your mail box to exceed the email account quota as determined by your plan.  When attaching a file to an e-mail, please note that the actual size of the e-mail itself will be 20-30% higher than the size of the attachment, so take that into account when calculating size.  For example, an attachment that is 10 MB will result in an e-mail that is 12-13 MB.

Please note that the e-mail attachment limit decreases to 10MB when sending from SiteMail, but receiving limit remains at 25 MB.

 

E-mail Size Limits	Sending (MB)	Receiving (MB)
POP Clients	15	25
SiteMail	10	25

You can send up to 100 E-mails per hour and up to 250 recipients per E-mail when using an E-mail client (such as Outlook)

Please note that the limit decreases to 50 E-mails per hour and 99 recipients per E-mail when using SiteMail.