Spam Management for Exchange


Exchange has a built-in spam-filtering capability that can detect spam on two different levels: e-mails that are clearly spam will automatically bounce back to the sender, and e-mails that could be spam will be sent to the Junk E-mail folder.

Spam filtering, of course, will never be perfect so we encourage you to increase the detection accuracy by using Safe and Blocked Lists.

To Customize Your Junk E-mail Settings:

1

Log in to Outlook Web Access (OWA) at http://webmailowa2010.exchangecentral.net and enter user information of the mailbox you wish to customize.

2

Click Options at the upper-right corner, followed by Show All Options.

3

Click Block or Allow on the left-side navigation menu.

4

Click the radio button next to Automatically filter junk e-mail.

5

In the Safe Senders List, enter the email addresses of senders whose e-mails should never be marked as spam.  You can add one e-mail address at a time and click Add, or enter an entire domain name and click Add.

You can also check the box next to Also trust e-mail from my Contacts.

6

In the Blocked Senders List, enter the email addresses of senders whose e-mails should always be marked as spam.  You can add one e-mail address at a time and click Add, or enter an entire domain name and click Add.

7

In the Safe Recipients List, enter the email addresses other than your own Exchange address at which you receive legitimate e-mails.  For example, if you belong to e-mail distribution lists, the Recipient is typically the name of the list and not your specific e-mail address.  By entering the distribution list e-mail address in the Safe Recipients List, it's possible that these e-mails will be marked as spam.  

You can add one e-mail address at a time and click Add, or enter an entire domain name and click Add.

8

In the event you wish to be extremely aggressive in filtering spam, then you can check the box next to Treat all e-mail as junk unless it comes from someone in my Safe Senders or Safe Recipients lists, or from senders in my organizationDon't trust e-mail unless it comes from someone in my Safe Senders and Recipients list or local senders.

 

In addition to the built-in filtering included in Exchange, you can also get the additional protection Google Message Filtering (GMF) provides free of charge.  GMF is automatically activated for each Exchange account.