Registrant Contact Email Verification FAQ

What is a registrant contact email verification?
How long does the verification process take to complete?
Why did I get an email from support@domainpeople.com stating I have to verify my registrant contact?
Why did I get an email from support@domainpeople.com stating I have to verify my registrant contact?
Why did I not receive the verification email, how can I get it resent?
Why is my domain resolving to a website that says my domain has been suspended?
I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?
 

DNR FAQs

Where can I learn more about my benefits and responsibilities as a gTLD registrant?
Where can I find gTLD registrant educational material as published by ICANN?

 


What is a registrant contact email verification?

 

Effective January 1st, 2014, as mandated by ICANN all new registrations of generic Top Level Domains (gTLDs) must be subject to a registrant email verification process by the sponsoring registrar. If your registrant contact has not previously been verified by the DomainPeople.com registrar, you will be receiving an email verification message addressed from DomainPeople.com with instructions to quickly and easily verify your contact by clicking on a link to complete your email verification. Once your contact is verified you will not be subject to any future verification for domains using the same verified contact. We advise you to complete the verification as soon as possible to avoid domain suspension that will result if your verification is not completed within 15 days of your registration, or the date that you change the first name, last name, or email address of the registrant contact of a gTLD registration. Domains registered prior to January 1st 2014 will only be subject to email verification if and when the first name, last name, or email address of the registrant contact information is updated.

 


 

How long does the verification process take to complete?

Your registrant contact will be considered verified the moment you click on the verification link in the email you receive. You will also be presented with a verification confirmation page. If you continue to use the same registrant contact for future domain registrations, you will not be required to verify your contact again.

 


Why did I get an email from support@domainpeople.com stating I have to verify my registrant contact?

DomainPeople is the ICANN accredited registrar that maintains your domain name registration, and as an ICANN registrar, DomainPeople is required to verify new and updated registrant contacts through an email verification process.

 


 

What happens if I don't complete the verification process?

If you do not complete the verification process, ICANN requires registrars to suspend the domain name registration if a registrant contact is not verified within 15 days. If you do not verify within the 15 day window, the name servers for the domain will change and the domains will resolve to a suspension page. The suspension page will enable you to have the verification email resent. Once the verification is completed, the name servers will return to their previous values but is can take up to 48 hours for the DNS to propagate.

 


 

Why did I not receive the verification email, how can I get it resent?

The verification email is sent to the registrant email address that appears on the Whois report for a domain. Please login to your online account manager to confirm the email address is correct. If it is incorrect, simply update the email with the correct spelling and the verification email will automatically be resent to the updated email address within 30 minutes. If your email address is correct, or if you do not receive the verification email after making an update, please contact our support department for assistance.

 


 

Why is my domain resolving to a website that says my domain has been suspended?

If you do not complete the verification process within 15 days, your domain will start to resolve to a website stating the domain is suspended and is pending verification. The page will contain a button to click that will resend the verification email to the registrant's email address. Once the verification is completed, the domain name servers will return to their previous values and the suspension site will display a confirmation stating the verification has completed and that the original website will come back online within 24 to 48 hours.

 


 

I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?

If you complete the verification after your domain is suspended, the suspension website will indicate that the verification has completed and the original site will come back online within 24 to 48 hours. If your website does not return after 48 hours, please contact our support department for assistance.

 


 

DNR FAQs

Where can I learn more about my benefits and responsibilities as a gTLD registrant?

. ICANN has published a list of registrant benefits and responsibilities on its website located at:

http://www.icann.org/en/resources/registrars/registrant-rights/benefits

 


 

Where can I find gTLD registrant educational material as published by ICANN?

You can find gTLD registrant educational material on the ICANN website at: http://www.icann.org/en/resources/registrars/registrant-rights/educational