Why doesn't my Merchant Manager administration interface appear as described here?
Is there a limit of categories or products I can add to the store?
How do I make the store visible on my web site?
How do I view the Help content for Merchant Manager?
If I delete a category, do I lose the products associated with that category?
Are the changes I make in the store administration interface reflected immediately on the store?
Are there any rules for naming categories or products?
What is a merchant account? How do I get one?
How do I accept live credit card purchases?
Can I use PayPal or Google Checkout instead of applying for a conventional merchant account?
Do I need to charge tax to all customers?
How do I update an order status and inform the customer?
What's an Attribute and do I need to use it?
How do I charge different amounts for different product attributes?
Can I allow customers to backorder products that are out of stock?
I don't have physical products to sell. Can I sell downloadable digital-only products?
What are Meta tags and how does it relate to search engine optimization (SEO)?
What's the difference between Site Pages and Store Pages?
I made some updates to one of the Site Pages and saved, but the changes aren't being reflected on the store. What's wrong?
How do I add options to the store navigation menu?
Can I use HTML to create customized pages and e-mails for the store?
Can I give a select group of customers a special discount that applies only to them?
When a customer registers, can I ask them to provide information unique to my store or service?
What's the difference between Print Invoice and Print Packing Slip options?
Do customer reviews of products appear on the store automatically?
Can I create a coupon that have time and usage limits?
Can I give others access to the store administration tool?
If I have a question that the Help site doesn't answer, then how do I submit a trouble ticket?
A product disappeared from my store after a customer ordered it. What happened?
Why doesn't my Merchant Manager administration interface appear as described here?
If your administration tool appears differently, then you have the previous version of Merchant Manager. If you would like to migrate to this new version, then please contact our Support team.
Is there a limit of categories or products I can add to the store?
No, there is no limit to the number of categories or products.
How do I make the store visible on my web site?
In SiteControl, click Website followed by Shopping Carts. Use
How do I view the Help content for Merchant Manager?
On each page of the Merchant Manager administration interface, locate the Page Help link on the right side. It takes you to the Help content relevant to that page.
If I delete a category, do I lose the products associated with that category?
No, associated products are not deleted. Products can be assigned and unassigned to any category at will.
Are the changes I make in the store administration interface reflected immediately on the store?
Yes, changes are immediately visible on the store.
Are there any rules for naming categories or products?
No, but we suggest that they are adequately descriptive.
What is a merchant account? How do I get one?
A merchant account enables you to accept credit cards as payment for the purchase of goods and services. There are different types of merchant accounts. For example, if you have a traditional “brick and mortar” store, you can get a retail merchant account. If you want to accept credit cards on your Web site, however, you need a specialized type of merchant account known as an “Internet-ready” merchant account.
Internet-ready merchant accounts enable you to handle Internet transactions in "real time" without any human intervention. Because the risk of credit card fraud is greater when you are accepting credit cards over the Internet, these specialized merchant accounts also provide additional checks that can significantly reduce the chance of credit card fraud. Once the transactions are processed, the merchant account provider transfers the funds received from the credit card transactions from your merchant account to your bank account.
To apply for a merchant account in the Merchant Manager admin panel, please click on the merchant account link in the Payment section of the Settings tab.
How do I accept live credit card purchases? What is a payment gateway?
A payment gateway (for example, LinkPoint) is the interface that connects your store to your merchant account provider in order to process credit card orders. To accept and process credit card purchases online, enter your LinkPoint merchant account information in Merchant Manager's Payment section. LinkPoint is also known as First Gate Global Gateway.
Can I use PayPal or Google Checkout instead of using a conventional merchant account?
Yes, if you don't have a LinkPoint merchant account, then you can still accept credit cards via PayPal Website Payments Standard and Google Checkout.
Do I need to charge tax to all customers?
Please follow the commerce guidelines of your respective region. Generally, online merchants do charge tax to customers living in the same state as you, as well as some international customers.
How do I update an order status and inform the customer?
In the Merchant Manager administration interface, click Orders tab and click view on the appropriate order. Scroll down to the Order Status section, select the desired Status, choose Yes under Notify Customer and click Update.
What's an Attribute and do I need to use it?
An attribute is a variation of a product that distinguishes itself by a specific and unique characteristic. Color and Size are attributes, each of which can have a number of unique values. For example, the attribute Color can have many values, such as Black, White, Blue, Red, etc. Same with Size, or any other attribute you deem necessary for a product. If a product has no variation, then there is no need for attributes.
How do I charge different amounts for different product attributes?
In the Merchant Manager administration interface, click Catalog tab followed by Products submenu option. Hover your mouse over the relevant product and click its edit link. Scroll down to Product Options and expand it. Change the Charge different amounts based upon product options option to Yes.
Scroll further down to Price and Taxes. Based on the attributes you already created, choose to either increase (+$) or decrease (-$) the price and enter the dollar amount to change.
Can I allow customers to backorder products that are out of stock?
Yes. In the Merchant Manager administration interface, click Catalog tab followed by Products submenu option. Hover your mouse over the relevant product and click its edit link. Scroll down to Inventory and expand it. Change the Backorder option to Yes.
I don't have physical products to sell. Can I sell downloadable digital-only products?
Yes. In the Merchant Manager administration interface, click Catalog tab followed by Products submenu option. Hover your mouse over the relevant product and click its edit link. Scroll down to Digital Downloads and expand it. Click Add Files to upload your file(s). Once you approve an order for a digital product, the customer can log in to his account at your store and download the file.
What are Meta tags and how does it relate to search engine optimization (SEO)?
Meta tags are keywords and descriptions that describe the purpose of a product or category in order to improve the likelihood of your store being found by search engines.
What's the difference between Site Pages and Store Pages?
Site Pages are pages on your store that can be customized and arranged as you see fit, whereas Store Pages are critical to the operation of your store and cannot be edited.
I made some updates to one of the Site Pages and saved, but the changes aren't being reflected on the store. What's wrong?
In order to display the changes you make to a site page, be sure to Publish it.
How do I add options to the store navigation menu?
Your store starts with a default number of site pages and they appear on the navigation menu at the top. If you created additional site pages, then you can add them to the navigation menu easily. In the Merchant Manager administration interface, click Display tab followed by Menus submenu option. Select the relevant page, enter its menu name, click Add.
Can I use HTML to create customized pages and e-mails for the store?
Yes, whenever you edit or create a new site page (or store communication email) you are presented with an option to use HTML.
Can I give a select group of customers a special discount that applies only to them?
Yes. Create the group, add registered customers to that group, and add a new promotion under the Customer Group Promotion option in the Promotions page.
When a customer registers, can I ask them to provide information unique to my store or service in addition to the usual contact information?
Yes, you can add customized fields to the customer registration page.
What's the difference between Print Invoice and Print Packing Slip options?
Print Invoice and Print Packing Slip display the same information except that the latter omits pricing information.
Do customer reviews of products appear on the store automatically?
No, you must manually approve them.
Can I create a coupon that have time and usage limits?
Yes, you can set an expiration date and set it to have either one-time or unlimited usage.
Can I give others access to the store administration tool?
Yes, you can create additional user accounts for Merchant Manager administration and give each one specific permissions.
If I have a question that the Help site doesn't answer, then how do I submit a trouble ticket?
You can either call our Support team or click Submit Trouble Ticket on the right side of the admin interface.
A product disappeared from my store after a customer ordered it. What happened?
It's possible that you no longer have the item in stock. If you would like to accept orders on out-of-stock items, then enable Backorders.
