CleanMail

1

CleanMail provides you with standard virus and spam filtering. To start, click Email in the Manage Services page of SiteControl
 

2

In the Email page, click CleanMail Plus. You will then see the configuration page.  If this is your first time, then you will need to click Activate.

3

By default, the Virus and Spam filters should already be enabled. If not, check the appropriate boxes.  

4

Click Update. An Action Successful message appears. Your virus and spam protection is now enabled.
 

5

Virus Filtering works in the following manner:

As soon as an E-mail reaches our mail servers, our virus filtering system scans the incoming message and any attachments using the latest virus definitions. If an E-mail is found to contain a virus, the E-mail is automatically deleted and a notification is sent to both the sender and the recipient. In a few cases, the sender will not receive a notification. For example, if the address from which the virus was sent is forged or invalid or if the virus filters out the sender's e-mail address.

The virus notification includes the name of the virus and the e-mail address specified as the sender's address. The E-mail's subject provides detailed information, as the following sample subject line illustrates:

***VIRUS***(from<random@yahoo.com>)(W32/Hawawi.G@mm)

Our virus definitions are updated on a daily basis to provide the greatest security.

Note: Emails that have already been scanned for viruses and which contain either X-Virus-Scanned or X-Virus-Hold in the header will not be re-scanned. The system does not scan messages less than 24 KB in size regardless of attachments.
 

5

Spam Filtering works in the following manner:

Our spam filtering system is built around a set of spam rules that have been carefully developed to provide you protection from spam while reducing the number of valid e-mail messages that may be mistakenly categorized as spam.

All incoming E-mails are evaluated against these spam rules and are assigned a "spam score." This score determines whether the message will be classified as spam. The threshold is set at 5, meaning any message with a score of 5 or higher is classified as spam. Messages scoring between 5 and 10 will be delivered, but will include a spam notification in the subject of the e-mail so that you can immediately identify and delete these messages. The following illustrates a sample subject line of an E-mail message that scored between 5 and 10.

***SPAM***FREE PAY-PER-VIEW for life!

Note: E-mails that have already been filtered for spam and which contain the X-Spam-Flag in the header are not checked. E-mails greater than 150 KB are not spam-filtered.